Help & Support
We're here to help you
trade with confidence
Reach the Majisa Gold support team by phone, email, or WhatsApp. We typically respond within a few business hours.
Contact Us
Phone Support
Lekhraj Soni
+91 94144 10576
+91 94144 10576
Laxman Soni
+91 92144 93794
+91 92144 93794
Available during business hours
Registered Office
MAJISA GOLD
Amil Ka Bas, Ghoron Ka Chowk
Jodhpur – 342001, Rajasthan, India
Proprietor: Soni Moolji Deepji Jewellers
Amil Ka Bas, Ghoron Ka Chowk
Jodhpur – 342001, Rajasthan, India
Proprietor: Soni Moolji Deepji Jewellers
Business Hours
Monday – Friday
10:00 AM – 6:00 PM IST
Open
Saturday
10:00 AM – 2:00 PM IST
Open
Sunday
Closed
Closed
Public Holidays
Closed
Closed
Support Categories
Account & Login
Password reset, OTP issues, account access and profile updates.
Live Rates
Rate feed not updating, stale prices, or display issues on the app.
Trade & Orders
Order placement issues, trade history discrepancies, or cancellations.
KYC & Documents
Document upload failures, KYC verification status, or re-submission.
Notifications
Push notification delivery issues, silent alerts, or device registration.
Security & Privacy
Data concerns, suspicious activity, or account security queries.
Frequently Asked Questions
How do I reset my trading account password?
Open the Majisa Gold app, tap Forgot Password on the login screen, and follow the OTP-based reset flow. If you encounter any issues, email us at support@majisagold.com with your registered mobile number and we'll assist you directly.
Why is my live rate feed not updating?
Ensure you have a stable internet connection. Pull down on the rates screen to refresh. If the issue persists, force-quit the app, reopen it, and try again. Contact support if the problem continues for more than a few minutes.
How do I report a discrepancy in my trade history?
Take a screenshot of the discrepancy, note the date, time, and trade ID, and email it to support@majisagold.com. Our team will investigate and respond within one business day.
My KYC documents were uploaded — why is my account still pending?
KYC verification is conducted manually by the admin team during business hours. If your documents have been uploaded and your account remains in Pending status for more than 24 working hours, contact us via phone or WhatsApp for a faster resolution.
Is my personal and financial data secure on this app?
Yes. All data is encrypted in transit using TLS 1.2+ and stored securely on cloud infrastructure. We do not sell or share your personal data with third parties. See our Privacy Policy for full details.
How do I update my firm name or profile details?
Profile updates (including firm name) are handled by your account administrator. If you are the account owner and need changes, contact support at +91 94144 10576 and our team will assist you.
I'm not receiving push notifications — what should I do?
Check that notification permissions are enabled for the Majisa Gold app in your device settings. If permissions are enabled and you still don't receive notifications, log out and log back in to refresh your device token. Contact support if the issue persists.